979

Phoning the Call Center

Everyday Dialogues
  • Int
  • 1.5 hours
  • 8

In this lesson, a customer talks to a customer service representative at a call center. Students learn useful vocabulary and expressions for contacting telephone help desks.

Lesson Tasks
  • vocabulary review tasks
  • dialogue reading
  • useful expressions
  • writing practice
Vocabulary
  • cancel
  • residence
  • cell
  • Internet provider
  • promotions
  • penalty
  • contract
  • promotion
  • access code