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Phoning the Call Center

In this lesson, a customer talks to a customer service representative at a call center. Students learn useful vocabulary and expressions for contacting telephone help desks.

Vocabulary
  • cancel
  • residence
  • cell
  • Internet provider
  • promotions
  • penalty
  • contract
  • promotion
  • access code
PDF Content
  • vocabulary review tasks
  • dialogue reading
  • useful expressions
  • writing practice
Task Content
  • Warm-Up(Reference)
  • Vocabulary Preview A(Matching)
  • Vocabulary Preview B(Matching)
  • Dialogue(Dialogue)
  • Story Scramble(Put in Order)
  • Comprehension(Multiple-Choice)
  • Phrase Match(Matching)
  • Listen & Type(Type in the Blanks)
  • Role-Play 1: A Service Complaint(Reference)
  • Role-Play 2: Home Phone Cancellation(Reference)