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979

Phoning the Call Center

Everyday Dialogues

Int

About this printable lesson

In this lesson, a customer talks to a customer service representative at a call center. Students learn useful vocabulary and expressions for contacting telephone help desks.

Lesson Materials

PDFs
  • Est. time to teach:1.5 hours
  • Pages:8
Audio

In This Lesson

Tasks
  • vocabulary review tasks
  • dialogue reading
  • useful expressions
  • writing practice
Vocabulary
  • cancel
  • residence
  • cell
  • Internet provider
  • promotions
  • penalty
  • contract
  • promotion
  • access code
About this digital lesson

In this lesson, a customer talks to a customer service representative at a call center. Students learn useful vocabulary and expressions for contacting telephone help desks.

Tasks

Title

Latest session

Homework

  • Warm-Up

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  • Vocabulary Preview A

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  • Vocabulary Preview B

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  • Dialogue

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  • Story Scramble

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  • Comprehension

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  • Phrase Match

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  • Role-Play

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    Homework due:n/a