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979

Phoning the Call Center

In this lesson, a customer talks to a customer service representative at a call center. Students learn useful vocabulary and expressions for contacting telephone help desks.

PDFs
  • 1.5 hours
  • 8 pages
Tasks
  • vocabulary review tasks
  • dialogue reading
  • useful expressions
  • writing practice
Vocabulary
  • cancel
  • residence
  • cell
  • Internet provider
  • promotions
  • penalty
  • contract
  • promotion
  • access code
Tasks

Title

Latest session

Homework

  • Warm-Up

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  • Vocabulary Preview A

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  • Vocabulary Preview B

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  • Dialogue

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  • Story Scramble

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  • Comprehension

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  • Phrase Match

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  • Role-Play

    Latest session:

    Homework due:n/a