85 12 email complaint

12. Email Complaint

English at Work
  • Int – Adv
  • 2 hours
  • 4

Lee responds to an email complaint from an unsatisfied customer. Students practice writing an email complaint about a product.

Lesson Tasks
  • audio
  • reading
  • vocabulary review tasks
  • writing practice
  • speaking practice
  • discussion questions
Vocabulary
  • express
  • fall apart
  • request
  • refund
  • forward
  • apologize
  • guarantee
  • entitled to
  • hesitate
  • token
  • concerns