85 11 instant messaging

11. Instant Messaging

English at Work
  • Int – Adv
  • 2 hours
  • 4

Customer service helps out a client via instant messaging service. Students practice using English suitable for IM.

Lesson Tasks
  • audio
  • reading
  • vocabulary review tasks
  • writing practice
  • speaking practice
  • discussion questions
Vocabulary
  • service
  • receipt
  • walk through
  • process
  • be on the right track
  • fill in
  • field
  • highlight
  • pop up
  • step
  • submit
  • credit card