85 09 customer service

9. Customer Service

English at Work
  • Int – Adv
  • 2 hours
  • 4

Lee receives an email question about one of his company's products. He responds by email with the necessary information. Students practice writing email inquiries.

Lesson Tasks
  • audio
  • reading
  • vocabulary review tasks
  • writing practice
  • speaking practice
  • discussion questions
Vocabulary
  • toll-free
  • representative
  • imperative
  • ancillary
  • ideal
  • accompany
  • satisfaction
  • expectations
  • automated
  • get through