Making a Complaint

Functional English

Int – High Int
Teens & Adults
Grades 9–12

Students practice making a complaint. They also practice using polite language before identifying their concerns. Includes vocabulary review and assessment tasks.

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Focus

life skills
speaking
listening
real-world task
conversation
complaining (travel / shopping / dining)
too / not enough
interactive

Vocabulary

bother
complain
raw
appreciate
damaged
balance
reverse the charge
overcharge
resolution
lacking
A spinning paper plane
A spinning paper plane