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92 making a complaint

Making a Complaint

Functional English

Int – High Int

Students practice making a complaint. They also practice using polite language before identifying their concerns. Includes vocabulary review and assessment tasks.

Tasks
  • vocabulary preview
  • dialogues
  • speaking practice
  • grammar review
  • assessment tasks
Vocabulary
  • bother
  • complain
  • raw
  • appreciate
  • damaged
  • balance
  • reverse the charge
  • overcharge
  • resolution
  • lacking
Grammar
  • too
  • not enough