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Privacy Policy

The ESLlibrary.com (the “Site”) is operated by Red River Press Inc. (also known as “Red River Press”, “us”, or “we”).  At Red River Press, the privacy of our users is of extreme importance to us. Whether you are participating in our online educational resources or sharing feedback, we want to make sure that the personal information that you disclose to us remains secure.  That is why we have developed this Privacy Policy, which governs how we collect, use and disclose your personal information (the “Privacy Policy”).  This page contains the Privacy Policy for the Site, as well as for any related subdomains and subsidiary sites operated by Red River Press (collectively, the “Sites”), and for any online services offered by Red River Press,  including but not limited to the education program services, classroom resource services, downloadable worksheets, flashcards, lesson plans, educational games, educational activities, blog and events offered by Red River Press (together with the Sites, the “Service”).

By using the Service, you consent to the collection, use and disclosure of your personal information by Red River Press in accordance with this Privacy Policy. You may choose not to provide us with your personal information.  However, if you make this choice we may not be able to provide you with the product, service, or information that you requested.

You must be thirteen (13) years or older to use or access the Sites or use or access, or attempt to use or access, the Services. Such Services are not intended for use by individuals under the age of thirteen (13) years.  By accessing and/or using any portion of the Sites and Services, you represent and warrant to Red River Press that you are thirteen (13) years of age or older, you have the right, authority and capacity to agree to and abide by this Privacy Policy, and you will use such Sites and Services in a manner consistent with any and all applicable laws and regulations.  If you are under thirteen (13) years of age, you are not permitted to access the Sites for any reason.

1. Definitions

For the purposes of this Privacy Policy, the following words have the following meanings:

“collection” means the act of gathering, acquiring, recording or obtaining personal information from any source, including third parties, by any means.

“consent” means voluntary agreement with the collection, use and disclosure of personal information for defined purposes. Consent can be either express or implied and can be provided directly by the individual or by an authorized representative, such as a parent, guardian, teacher or group leader. Express consent can be given orally, electronically or in writing. Implied consent is consent that can reasonably be inferred from a user's action or inaction.

“disclosure” means making personal information available to a third party.

“employee” means an employee of Red River Press, and for the purpose of this Privacy Policy only, includes agents, independent and other contractors performing services for Red River Press.

“personal information” means information about an identifiable individual, but not aggregated information that cannot be associated with a specific individual.

“registered user” means a person who has registered for the Service, as well as a Subscribing Organization that has registered for the Service.

“Subscribing Organization” means a company, entity or organization that has registered for the Service.

“third party” means an individual other than the user, or the user's agent, or an organization outside Red River Press or a Subscribing Organization.

“use” means the treatment, handling and management of personal information by and within Red River Press.

“user” means a person who uses and accesses the Service in any manner, including merely accessing or viewing the Sites, and includes a registered user, visitor, customer or browser. Such a person is referred to in this Privacy Policy as "user" or "you”.

2. Collection

Red River Press may collect any or all of the following personal information if the information is reasonably required to provide the services accessed or requested by you:
  • (a) information that you provide when you become a registered user or otherwise complete forms on the Sites, such as your name, email, postal address, educational information, school name, age, group contact information, and interests of children;
  • (b) information that you provide to Red River Press when you subscribe to the Service;
  • (c) your correspondence with Red River Press employees, including any questions, concerns or comments you may have about the Service or problems that you report;
  • (d) details of your requests made through the Service.

Red River Press does not collect information related to method of payment such as a credit or debit card number. All purchases of Red River Press products and services will be directed to and handled by third parties such as PayPal, Stripe, and Recurly. You will be bound by the privacy policies of these third party sites.

3. Purpose of Collection and Use of Personal Information

Red River Press collects your personal information and will use your personal information as is reasonably required for the following purposes:
  • (a) to subscribe to the blog;
  • (b) to improve users’ experience of the Sites;
  • (c) to provide the ongoing products, services or information that you request;
  • (d) to respond to questions, comments, requests, or complaints that you submit to Red River Press;
  • (e) to process purchases, provide invoices and to ship products;
  • (f) to assist you in tracking your order;
  • (g) to provide the installation and/or maintenance services that you request;
  • (h) to track communications with you;
  • (i) to analyze use of the Service and to improve the Service;
  • (j) to improve users’ experience of the Service, including to customize website settings;
  • (k) to detect and protect against fraud and error;
  • (l) to guide us in selecting new products to be offered through the Service;
  • (m) to promote existing products by posting the testimonials that you submit, if any;
  • (n) to send emails, newsletters, regular mail or other communications you have consented to receive from Red River Press;
  • (o) to provide Service-related announcements or notifications to you;
  • (p) to fulfill a purpose that we disclose to you when we request your personal information; and/or
  • (q) to meet legal and regulatory requirements.

Red River Press staff are authorized to access personal information based only on their need to deal with the information for the reason(s) for which it was obtained.  Personal information will only be collected and used by authorized staff in a manner consistent with the activities of Red River Press.

4. Disclosure

Red River Press may disclose your personal information to:
  • (a) its employees, agents, partners and service providers as is reasonably necessary to enable these parties to perform a business, professional or technical support function for Red River Press;
  • (b) a person who, in the reasonable judgment of Red River Press, is seeking the information as your agent; and
  • (c) a third party or parties, including another like-minded registered user for educational purposes, where you consent to such disclosure or the disclosure is required by law.

We may also disclose your personal information in connection with a corporate re-organization, a merger or amalgamation with another entity, a sale of all or a substantial portion of our assets or stock, including any due diligence exercise carried out in relation to the same, provided that the information disclosed continues to be used for the purposes permitted by this Privacy Policy by the entity acquiring the information.

5. Safeguarding Your Personal Information

Red River Press is committed to safeguarding your personal information. Red River Press uses appropriate security measures to protect personal information against risks such as loss or theft, unauthorized access, disclosure, copying, use, modification or destruction regardless of the format in which it is held. The methods of protection and safeguards used by Red River Press include, but are not limited to, locked filing cabinets, need-to-know access and technological measures, including the use of passwords, encryption and firewalls. While Red River Press cannot guarantee that risks such as loss, theft, unauthorized access or disclosure of personal information will not occur, Red River Press will make every effort to prevent such unfortunate occurrences.

Red River Press will retain the personal information of a registered user for one (1) year from the date of registration for the Service after which point Red River Press will dispose of or destroy the personal information of a registered user unless required to maintain for a longer period to meet legal and regulatory requirements.

Red River Press takes care in disposing of or destroying personal information to prevent unauthorized parties from gaining access to the information. Red River Press also ensures that its employees with access to personal information are made aware of the importance of maintaining the confidentiality of personal information. Finally, Red River Press protects personal information disclosed to third parties by contractual agreements stipulating the confidentiality of the information and the purposes for which it is to be used.

6. Accuracy

Red River Press is committed to keeping your personal information as complete, up-to-date and accurate as is necessary for the purposes for which it is to be used. Red River Press will promptly correct or complete any personal information found to be inaccurate or incomplete. Where appropriate, Red River Press will transmit amended information to third parties having access to the personal information in question. Upon request, Red River Press will provide you with a reasonable opportunity to review the personal information in your file to review its accuracy. Such personal information will be provided within a reasonable time of the request and at a minimal or no cost to you. Also upon request, Red River Press will provide an account of the use and disclosure of your personal information and, where reasonably possible, will state the source of the information. In providing an account of disclosure, Red River Press will provide a list of organizations to which it may have disclosed personal information about you when it is not possible to provide an actual list.

7. Complaints

Red River Press will promptly investigate all complaints concerning our compliance with the Privacy Policy and our dealings with your personal information. If a complaint is found to be justified, Red River Press will take appropriate measures to resolve the complaint, including, if necessary, amending our policies and procedures. You will be informed of the outcome of the investigation regarding your complaint.

8. Withdrawing Consent

You may withdraw your consent to the collection, use or disclosure of your personal information by Red River Press at any time, subject to legal or contractual restrictions and reasonable notice. In certain circumstances, your withdrawal of consent will result in the inability of Red River Press to continue providing aspects of the Service to you. Please contact Red River Press for more information regarding the implications of withdrawing consent.

9. Non-Personal Information

Non-personal information is information that does not identify you and which we are unable to connect to other information in order to identify you.

Red River Press may collect any or all of the following non-personal information:
  • (a) The Service uses google analytics, a web analytics service provided by Google, Inc. ("Google"). Google analytics uses "cookies," which are text files placed on your computer, to help the website analyze how users use the Service. The information generated by the cookie about your use of the Service (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the Service, compiling reports on Sites activity for the Sites’ operators and providing other services relating to website activity and Internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this, you may not be able to use the full functionality of the Service. By using the Service, you consent to the processing of data about you by Google in the manner and for the purposes set out above. Google currently offers a free google analytics opt-out tool for Internet Explorer 11, Google Chrome, Mozilla Firefox, Apple Safari and Opera which is available at https://tools.google.com/dlpage/gaoptout.
  • (b) We may also use additional analytics programs from time to time to process non-personal information about you.

We make no attempt to link this non-personal information with the identity of individuals using the Service. Non-personal information may be permanently archived for future use in any manner whatsoever by Red River Press.

10. Inquiries

To submit an inquiry, complaint, request a review of your personal information, correct or update your personal information, withdraw your consent or request more information or additional copies of the Privacy Policy contact:

  • Red River Press Inc.
  • Mailing Address: 70 Arthur Street, Winnipeg, Manitoba, R3B 1G7, Canada
  • Telephone (International): 1-204-452-8241
  • Telephone (Toll-Free US & Canada): 1-800-896-7123
  • Inquiries: ESLlibrary.com/contact

11. Unsubscribe

If you no longer wish to receive commercial electronic messages from Red River Press regarding our new products or services, promotions or other similar communications, you may unsubscribe from the link at the bottom of any newsletter. Please note that, after you unsubscribe, Red River Press may still send electronic communications to you in certain limited circumstances, such as to provide you with Service notifications, or to provide information that Red River Press is legally obligated to provide you.

12. Privacy Policy Changes

To accommodate changes in our services, changes in technology and legal developments, this Privacy Policy may change over time without notice to you. We may add, change or remove portions of the Privacy Policy when we feel it is appropriate to do so. We encourage you to review our Privacy Policy periodically. Each time you submit personal information or use the Service you agree to be bound by terms of the Privacy Policy which is then current. Whenever we update the Privacy Policy, we will change the date below to indicate when the changes were made.

Date: May 4, 2019